Refund policy

 

RETURNS AND EXCHANGES

If for any reason, you wish to return your item, please contact us with your order number and you will receive a return address. Items must be returned within 2 weeks from delivery date. Once the items are returned to us in their original condition (including packaging), you will receive a refund. Please note, an item can only be returned if in its original, unused, unworn, unwashed and undamaged condition. Shipping charges are non refundable.

 

Please follow these steps when returning/exchanging an order:

1. Send an e-mail to sitolab.screenprint@gmail.com

2. Make sure that the item(s) is packed neatly in their original packaging.

3. Please, make sure to state the package as a “RETURN” with value 0 on the outside of the package

4. Return your order to the following address: SITOLAB obrt za dizajn i umjetničke usluge, Krvavi most 2, 10000 Zagreb, Hrvatska (Croatia)

Please note, some items are not eligible for return, such as items customized or made to order at a specific size. They are considered final sale, unless defected. Products on sale, as well as other items purchased with a discount are also considered final sale.

Please check your size carefully before ordering.

 

 

 ORDERS

After you place your order in our shop, your item (if not stated otherwise) will go into production.

You can expect it to ship 5 business days (excluding weekends) from the date your order was placed. If you need your item shipped sooner, please, don’t hesitate to contact us before placing your order.

Each purchase comes packed in our gift boxes or bags. You can also include a personalized gift message, just be sure to leave a note during checkout, or simply email us after you have placed your order.

 PAYMENTS

All payments are processed through a secure payment gateway.

We accept the following types of payment:

Bank transaction

Bank

cards :

Mastercard, Visa, Maestro, Diners, Discover